Client Profile
Mid-sized Mortgage Lender
A US-based mortgage lender licensed in 40+ states, processing over 2,000 loans monthly across retail and wholesale channels. With aggressive funding timelines and rising origination volumes, the lender needed a faster and more scalable solution for its pre-fund quality control (QC) process
Challenge
The lender’s pre-fund QC was heavily manual and resource-intensive. Reviews were conducted using static checklists in Excel, relying on staff to review documents and verify data from LOS and documents. As production increased, the lender faced difficulty meeting internal turnaround time goals and was forced to either increase headcount or limit the number of files reviewed, neither of which was a sustainable long-term option. Reducing cost per file and maintaining accuracy were both essential.
Some challenges:
- 300+ validation items, many requiring derived and computed values
- Overall Turn Time delays with 3+ hours touch time for reviewing each loan
Solution
Automation + AI + Human Expertise
Alchemist Solutions implemented a fully automated, AI-driven QC platform, combining intelligent document processing (IDP), complex rules engine, and human-in-the-loop (HITL) exception handling.
- Checklist items were digitized, with rule logic applied for every data and document check
- Instead of manually downloading and inspecting documents, the platform highlighted discrepancies between documents, LOS data, and guidelines.
- Structured escalation process when issues required human intervention.
Some key components of the solution:
- Custom ruleset development for 300+ QC parameters
- AI-powered document classification and data extraction
- Integration into the client’s existing QC systems
- HITL support for exceptions and compliance validation
- Actionable analytics and reports
